Contact customer service immediately. If the order hasn't been processed or shipped, we can update the address or phone number. Email: greate0802@gmail.com.

Log in and go to "Order History" for real-time updates. You can also use the tracking number sent in your confirmation email to track shipment status.

Contact customer service with your order number and delivery details so we can coordinate with the courier to resolve the issue.

This may be caused by processing delays or technical issues. Confirm you're logged into the correct account and contact customer support if the issue continues.

Email greate0802@gmail.com immediately. We will try to accommodate cancellations, but once the shipment has started cancellations may not be possible.

No. Only one shipping address per order is allowed. Place separate orders to ship to multiple addresses.

Items are typically held for up to 30 days, but availability is not guaranteed as stock can change.

Items may have sold out or been removed from stock. Check the site for availability or contact greate0802@gmail.com for help.

Yes. Direct payment gateways adhere to PCI-DSS standards. We use industry-standard encryption and secure servers to protect payment information.

Yes — we accept major online payment methods. You can learn more about the checkout experience through our payment provider documentation.

Major credit cards such as Visa, MasterCard, and American Express are accepted; PayPal and other local methods may also be available depending on your location.

Payments are processed in U.S. dollars (USD). Your bank or payment provider may apply currency conversion fees — please check with them for details.

Enter the code in the designated box on the checkout page (usually below the product details and payment/shipping options). The discount will apply before payment completion.

Contact greate0802@gmail.com immediately. Our team will investigate and process a refund if a duplicate charge occurred.

Verify your payment details, ensure sufficient funds, and try another payment method if needed. Contact your bank if the problem persists.

Dispatch generally occurs within 1–7 business days depending on stock, shipping method, and whether items ship from warehouse or suppliers. Shipping transit time varies by destination.

Shipping rates vary by region and are calculated at checkout. See our Shipping Policy for full details.

Enjoy complimentary shipping on all products from the U.S.

Yes — we ship globally, though some regions are excluded. Shipping availability and costs are shown at checkout.

Orders are typically dispatched within 1–7 business days. Some items may be consolidated into a single parcel which can affect dispatch timing.

Contact the shipping carrier with your tracking number for redelivery options. If you need further help, contact greate0802@gmail.com.

If your order isn't shipped yet, email greate0802@gmail.com with your order number and the new address. If already shipped, contact the carrier to request a redirect.

We ship to most countries except certain regions (e.g., French Polynesia, Israel, Myanmar, some provinces in South Africa, Spain, Ukraine). Check the Shipping Policy or try checkout to see available options for your country.

Email greate0802@gmail.com within one week of receiving your package for return instructions. Return shipping is usually the customer’s responsibility unless the product is damaged or incorrect.

Refunds are issued after we receive and inspect the returned item. They typically appear in your account within 1–3 business days; timing may vary by bank.

Contact greate0802@gmail.com within one week. We will provide return instructions and arrange replacement or full refund; MAKERSKR covers return shipping in such cases.